Frequently asked
Questions about a specific specimen, an order, or a return? Send a message and we'll get back to you.
How long does shipping take?
Handling time: 1-2 Business days. Delivery after dispatch: 3-5 Business days. Shipping cost and availability are shown at checkout.
How do returns work?
30 days return window. We pay eligible return-shipping costs.
Which payment methods are accepted?
Available payment methods are shown at checkout.
What warranty applies?
See the warranty policy and your statutory rights.